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Terms of service

Commercial company
INTERCUT, spol. s r.o

Headquarters:
Zengrova 469/39, 703 00 Ostrava - Vítkovice
Identification number: 00562491
Registered in the Commercial Register maintained by the Regional Court in Ostrava, Section C, Insert 102
(hereinafter referred to as "Seller")
for the sale of goods via the online store located at
https://www.intercut.cz/

1. INTRODUCTORY PROVISIONS

1.1. These Terms and Conditions govern, in accordance with § 1751 par. 1 of Act No. 89/2012 Coll., the Civil Code (hereinafter "Civil Code"), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter "Purchase Contract") concluded between the Seller and a natural person (hereinafter "Buyer") via the Seller’s online store. The online store is operated by the Seller on the website located at https://www.intercut.cz/ (hereinafter "Website"), through the website interface (hereinafter "Online Store Interface").

1.2. These Terms and Conditions do not apply if the person intending to purchase goods from the Seller is a legal entity or is acting in the course of business or in the exercise of a profession.

1.3. Provisions different from these Terms and Conditions may be agreed in the Purchase Contract. Such provisions take precedence over the Terms and Conditions.

1.4. The Terms and Conditions are an integral part of the Purchase Contract. Both the Purchase Contract and Terms and Conditions are drafted in Czech. The Purchase Contract can be concluded in Czech.

1.5. The Seller may amend or supplement the Terms and Conditions. This does not affect the rights and obligations arising during the validity of the previous version of the Terms and Conditions.

2. USER ACCOUNT

2.1. By registering on the Website, the Buyer may access their user interface. Through their interface, the Buyer may place orders (hereinafter "User Account"). If the Online Store Interface allows, the Buyer may also place orders without registration directly through the store interface.

2.2. The Buyer must provide accurate and truthful information when registering or placing an order. Any changes must be updated in the User Account. The Seller considers the data provided by the Buyer as correct.

2.3. Access to the User Account is secured with a username and password. The Buyer must keep this information confidential.

2.4. The Buyer may not allow third parties to use their account.

2.5. The Seller may cancel the User Account, especially if it has not been used for over one year or if the Buyer breaches obligations under the Purchase Contract or Terms and Conditions.

2.6. The Buyer acknowledges that the User Account may not be continuously available due to maintenance of Seller or third-party systems.

3. CONCLUSION OF THE PURCHASE CONTRACT

3.1. All product presentations in the Online Store are for informational purposes; the Seller is not obliged to conclude a Purchase Contract regarding such goods. § 1732 par. 2 of the Civil Code does not apply.

3.2. The Online Store contains information on goods, including prices and costs related to returns if the goods cannot be returned by regular mail. Prices include VAT and related fees.

3.3. The Online Store also provides information on packaging and delivery costs applicable only within the Czech Republic.

3.4. To order, the Buyer completes the order form, providing details about:

  • 3.4.1. Ordered goods (added to the shopping cart),
  • 3.4.2. Payment method and delivery preferences,
  • 3.4.3. Delivery costs.

3.5. Before submitting, the Buyer can review and correct the order. Submission is by clicking "Order." The Seller confirms acceptance via email.

3.6. The Seller may request additional confirmation depending on the order (e.g., quantity, price, delivery costs).

3.7. The contractual relationship arises upon the Seller's confirmation of order acceptance via email.

3.8. The Buyer agrees to use remote communication methods for contract conclusion. Any related costs (internet, calls) are borne by the Buyer.

4. PRICE AND PAYMENT TERMS

4.1. Payment may be made:

  • In cash at Seller’s office: Zengrova 39, 703 00 Ostrava-Vítkovice,
  • Cash on delivery at the Buyer’s specified address,
  • Bank transfer to account no. 374292343/0300 at Československá obchodní banka, a. s. (hereinafter "Seller's Account").

Delivery and packaging costs are included unless stated otherwise.

4.2. No advance payments are required. This does not affect the Seller's right to request full payment before dispatch in some cases.

4.3. Cash and COD payments are due upon receipt. Non-cash payments are due within 14 days.

4.4. Non-cash payments must include the variable symbol. Payment is fulfilled upon receipt in the Seller’s account.

4.5. The Seller may request payment prior to dispatch if the Buyer does not confirm the order.

4.6. Discounts cannot be combined.

4.7. Tax invoices are issued after payment and sent electronically. The Seller is a VAT payer.

4.8. Receipts must be issued and reported to the tax authority online, no later than 48 hours in case of technical issues.

5. WITHDRAWAL FROM THE PURCHASE CONTRACT

5.1. Withdrawal is not possible for personalized goods, perishable goods, goods mixed irreversibly, goods in opened packaging for hygiene reasons, or software/media with broken original packaging.

5.2. Otherwise, the Buyer may withdraw within 14 days from receipt, starting from the last delivery if multiple items. Withdrawal can be sent to the Seller’s branch or email. A template form is provided.

5.3. The Buyer must return the goods within 14 days. Costs of return are borne by the Buyer.

5.4. The Seller returns funds within 14 days using the same method as payment, unless agreed otherwise. Payment may be delayed until the goods are returned or proof of dispatch is provided.

5.5. Any claim for damage may be offset against the refund.

5.6. The Seller may also withdraw from the contract before delivery; the price is returned without delay.

5.7. Any gifts accompanying the order must be returned if the Buyer withdraws.

6. DELIVERY AND ACCEPTANCE OF GOODS

6.1. If delivery is based on a special Buyer request, the Buyer bears risk and costs.

6.2. The Buyer must accept goods delivered as per the contract.

6.3. Costs of repeated or alternative delivery due to Buyer reasons are borne by the Buyer.

6.4. The Buyer must check packaging integrity and notify the carrier of defects immediately. If packaging is tampered, acceptance is not required.

6.5. Additional transport rights/obligations may be specified by the Seller in separate delivery terms.

7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

7.1. Governed by Civil Code §§ 1914–1925, 2099–2117, 2161–2174.

7.2. Seller guarantees goods are free of defects at acceptance, with agreed characteristics, fitness for use, quality, quantity, and compliance with legal requirements.

7.3. Exclusions: goods sold at lower price due to defect, wear from normal use, or pre-used items.

7.4. Defects appearing within 6 months are presumed to exist at delivery. Consumer goods may be claimed within 24 months.

7.5. Claims are handled at Seller’s branch, headquarters, or place of business.

7.6. Further rights/obligations may be set in the Seller's complaint procedure.

8. OTHER RIGHTS AND OBLIGATIONS

8.1. Ownership transfers upon full payment.

8.2. The Seller is not bound by any codes of conduct under § 1826 par. 1(e).

8.3. Complaints are handled via https://www.intercut.cz/; confirmation sent to Buyer’s email.

8.4. Consumer disputes may be handled by Czech Trade Inspection or online dispute resolution platform http://ec.europa.eu/consumers/odr.

8.5. European Consumer Centre contact: http://www.evropskyspotrebitel.cz.

8.6. Seller operates under trade license; authorities supervise compliance with laws.

8.7. Buyer assumes risk of change of circumstances under § 1765 par. 2 Civil Code.

9. DATA PROTECTION

9.1. Buyer’s data protection is governed by the Privacy Policy.

10. NOTICES AND COOKIES

10.1. Buyer consents to cookies. Details in Cookies Policy.

11. DELIVERY OF NOTICES

11.1. Notices must be sent by registered mail unless the contract states otherwise. Withdrawal is effective if sent within the statutory period.

11.2. Notices are considered delivered even if refused, uncollected, or returned.

11.3. Routine correspondence may be sent via email to the Buyer’s account email, order email, or Seller’s website email.

12. FINAL PROVISIONS

12.1. Contracts with an international element are governed by Czech law without affecting consumer rights.

12.2. Invalid provisions are replaced by legally closest meaning. Invalidity of one provision does not affect others. Amendments must be in writing.

12.3. The contract and Terms are archived electronically and are not publicly accessible.

12.4. Annexes include the Withdrawal Form and Complaint Form.

12.5. Seller’s contact information:

  • Address: Zengrova 39, 703 00 Ostrava-Vítkovice
  • Email: info@intercut.cz
  • Phone: +420 595 782 659

In Ostrava, 1 July 2020